- Shipping & Returns
Shipping & Returns
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"We got the filters today and they look perfect."
Filter Delivery / Lead Time
Over 90% of our filters are always in stock. Sometimes you (and us) get unlucky and it was just sold out, it's a very rarely used filter, etc.
If your order is not in stock, we will contact you immediatedly via email with the quantity we may have in stock, plus the lead time for the remaining filter elements.
We will also follow up with a phone call to confirm if you want a partial or complete shipment.
We can ship UPS Ground, UPS Three Day Select, UPS BLUE (2 Day) and UPS RED (1 Day).
Enter your Freight Account Number in the "Comments" section during checkout and you will receive a revised order confirmation with $0.00 freight cost.
We can ship filter elements to virtually any address in the world, but due to unknown duties and fees from various countries, we must ship Freight Collect or ship direct to your Freight Forwarder in the USA.
Please enter your Freight Account Number for Collect Shipment in the Comments section during checkout. We will include a Commercial Invoice, Packing List and Certificate of Origin.
Please note that there are restrictions on some filters, and some filter elements cannot be shipped to international destinations.
Filter Element Store Return Policy
100% No Questions. 100% Full Return*.
You may return new and unused filter elements within 30 days of delivery for a full refund for the price of the filters.
*We'll also refund shipping cost pay for the return shipping costs if the return is a result of our rare error (you received an incorrect part number, the wrong filter element, etc.).
If you need to return a filter element(s), simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned filter(s).